Sunday, November 29, 2009

The 'Eight Courtesies' of effective enterprise.

These posts have consistently tried to advocate for sustainable, repeatable business practices.

This brings me back often to Tom Peters. I am thrilled to see Tom has a new book coming out in early 2010. Tom Peters is at the top of my list of transformative business thinkers.

His new book is called "The Little BIG Things". Sounds like Tom at his best. He is building his current presentations around what he calls "The Eight Courtesies". I'll highlight them below. Buy the book.

Yes, the economy is awful and people are getting hurt badly, but it doesn't mean that we can't explore options for finding a way forward. There are opportunities for 'the rest of us' to start and grow new and emerging enterprises. I have a powerful sense that new kinds of local and regional trade will continue to emerge worldwide for the foreseeable future. It's happening from Australia to the West Bank, to Avoca, WI, and to China (hello Yongchao!).

There are deep and fruitful opportunities here. I am increasingly seeing my immediate contribution to the subject being enterprise creation through local foods.

Individually, these new enterprises may not seem Wall Street worthy, but in aggregate they represent a lot of positive, sustainable, long-term value for economic development on Main Streets and across regions.

So how do you participate? Think you've got to be some kind of uber-trained CEO type to run a new enterprise effectively? Think again.

It's nothing of the sort. You can do it. You DO do it now in other areas of your life. After 35+ years of entrepreneurship I couldn't have described effective entrepreneurship any better than Tom Peters is doing right now.

Here are the eight most important management tools Tom prescribes in The Little BIG Things.


Courtesies of a small and trivial character are the ones which strike deepest in the grateful and appreciating heart.—Henry Clay

The 'Eight Courtesies'

1. Stay in touch. (MBWA: Management By Wandering Around)

2. Invest in relationships. (Make friends. Obsess.)

3. Listen. (Respect. Learn. Student. PROFESSIONAL. Sustainable Competitive Advantage #1)

4. Ask. (Engage. Inspire. Consult. React.)

5. Thank. (Appreciate. Acknowledge.)

6. Network......

7. Apologize. (Unequivocal. Rectify. Over-react. Forgive.)

8. Practice thoughtfulness. (Kindness is free. This is ... STRATEGIC.)"

You heard it here: The Renaissance age of entrepreneurship is just beginning. Remember Tom's 'Eight Courtesies' as you journey.

You can do this friend. Start. Engage. Be courteous. Enjoy.

Eight Courtesies: From TP blog 11/24/09

I'm going to buy this book: The Little BIG Things. New book by Tom Peters out February 2010

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